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Refund and Return Policy

Diamond Plus, your satisfaction is our top priority. We want you to be completely content with your purchase. If, for any reason, you are not, this Return and Refund Policy outlines the terms and conditions for returns and refunds.

Return Policy

  1. Eligibility: You may be eligible for a return if you have received a damaged, defective, or incorrect product. In such cases, please contact our customer support team within 30 days from the date of delivery And the expected processing time is within 1 week.

  2. Return Process: To initiate a return, please contact our customer support team or you can email us at contact@diamondplusstore.com  . We will guide you through the process and provide a return authorization, if applicable.

  3. Condition of Items: Returned items must be in their original condition, with all tags, labels, and packaging intact. Please ensure that the item is unused and in the same condition as when received.

Refund Policy

  1. Refund Process: Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 1 week to your original payment method.

  2. Refund Amount: The refunded amount will include the cost of the item and any standard shipping fees you paid when ordering the product. Please note that return shipping costs are the responsibility of the customer and will not be refunded.

Non-Returnable Items

Some items may not be eligible for returns or refunds, including but not limited to:

  • Items marked as final sale.
  • Perishable goods.
  • Gift card.

Contact Us

If you have any questions or need assistance with the return and refund process, please contact our customer support team.

Policy Updates

We may update our Return and Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.

Thank you for shopping at Diamond Plus store. We are committed to providing a hassle-free return and refund experience while ensuring your satisfaction with our products.

Warm regards,

Diamond Plus.

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